Refund Policy

Hype Air Net is committed to customer satisfaction. This refund policy governs refunds of Hype Air Net service fees only. Service fees are separate from provider charges, and this policy does not apply to provider billing.

1. Refund Eligibility Window

Refund requests must be submitted within 7 to 15 days of service purchase.

The specific refund window depends on the type of assistance provided:

• Guidance Only (7 days): If service involved only guidance and no provider connection was facilitated, refund requests can be made within 7 days.
• With Facilitation (15 days): If service included facilitation of a provider connection, refund requests can be made within 15 days, subject to eligibility criteria.

2. Refund Eligibility Criteria

Refund eligibility depends on the service type and whether assistance has been delivered:

Eligible for Refund:

• Service was cancelled before any provider connection was facilitated
• Verifiable technical error on AmLead's part prevented service delivery
• Customer requested cancellation within the refund window and no significant service has been delivered

Non-Refundable:

• Service fees once full guidance and assistance has been delivered
• Fees after provider activation or service connection has been completed
• Administrative, processing, or facilitation fees that have been fully executed
• Refund requests submitted after the 7 to 15 day window

3. Refund Request Process

To request a refund:

1. Call our team: Contact Hype Air Net at (888) 314-0268 within 7 to 15 days of service purchase
2. Provide details: Explain your reason for the refund request
3. Submit request: Our representative will document your refund request and confirm eligibility
4. Await review: We will review your eligibility based on the criteria above

4. Refund Timeline

Approved refunds will be processed within 7-14 business days depending on your payment method and financial institution. Processing times may vary:

• Credit Card: 5-10 business days
• Debit Card: 7-14 business days
• Bank Transfer: 7-10 business days

Once a refund is approved and issued, you should see the credit in your account within the timeframe above.

5. No Refund of Provider Charges

Important: This refund policy applies only to Hype Air Net service fees. This policy does NOT apply to charges from service providers. If you have concerns about provider charges, you must contact the provider directly.

Service provider billing is independent and governed by the provider's terms and conditions, not by Hype Air Net's refund policy.

6. Exceptional Circumstances

In rare cases where service was provided but customer circumstances have changed, refund requests submitted within the refund window will be reviewed on a case-by-case basis. While not guaranteed, Hype Air Net may offer a partial refund or service credit in exceptional situations.

7. Disputes and Questions

If you have questions about your refund eligibility or timeline, please contact Hype Air Net immediately:

Phone: (888) 314-0268 (24/7)
Hours: Available 24/7, including weekends and holidays